Shipping Policy

What you need to know

  • Order cutoff time: 12:00 PM
  • Order processing: 1-2 business days (Monday to Friday)
  • Order shipping: 4-6 business days (Monday to Friday)
  • Free shipping on every order

Shipping costs

We do not charge any shipping fees, regardless of your order value.

Ordering process

After placing your order, you will receive a confirmation email. We will begin processing your order, which takes 1-2 business days (Monday to Friday). Then we will ship your order, and you will receive another email with tracking information. You can expect your order to arrive within 4-6 business days (Monday to Friday). We currently offer free shipping for all orders within Germany, Austria, Switzerland, and Poland.

Cancellations

Need to cancel your order? No problem, just contact us before your order is shipped. Reach out to our customer service and we will assist you.

Delays

Has the maximum delivery time passed and you have not received your package? We apologize for the inconvenience, but sometimes delays can occur. We ask for your patience. Please wait an additional 3 business days (Monday to Friday) before contacting us at info@modemeister-outlet.com.

Wrong or damaged items

Did you receive a wrong or damaged item? Unfortunately, this can happen and we apologize. In this case, simply take photos of the issue and send them to us. We will ensure you receive a new, correct item.

Contact

ModeMeister Outlet is presented by TLE Business B.V., registered in the Netherlands.

Company number: 91543401
VAT identification number: NL865690297B01
D-U-N-S number: 494853727

Address:
5 Scheldeweg
Maassluis, South Holland

Customer service contact:

Business hours:
Monday to Friday from 9:00 AM to 6:00 PM.